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Return and Refund Policy

Our customers may exchange or return their purchases within 24 hours from the delivery date of order under the following terms and conditions:

  1. The goods to be replaced or returned are in good condition and can be displayed in its cover and cards as well as attached to the original purchase receipt.
  2. The goods to be replaced or returned are not matching the ordered product and/or have defects and/or defects that are not apparent at the time of purchase.
  3. Cosmetics and perfume must be returned without opening and/or using the product while maintaining no damage to the outer packaging.
  4. You can change any product by choosing another size while taking care of the previously mentioned requirements.
  5. Home diffusers, Oud, incense and its derivatives are neither returnable nor replaced
  6. Gift boxes are neither returnable nor replaced.

Refunds will be done only through the Original Mode of Payment.

For more return and exchange inquiries, please contact our customer service via:


Method of payment & Return period (after product evaluation process):
Credit card / Debit card - 3 to 5 business days
Bank transfer in Kuwait - 3 to 5 business days
International bank transfers - 7 to10 business days
Cash on Delivery - 10 business days.